Return Policy

Not all purchases are going to be perfect. As hard as we try, things may not always arrive as expected; with that in mind we offer a 7 day return policy.

We must do quality check before shipping out items. If the items you received is damaged, refund will be considered after the buyer provided the evidence.

1)The Damage is ONLY caused by either Delivery or Factory Defects.

2)The Damaged Item Pictures Should be Provided within 48 hours after delivered We are at the position to help you.

3)Return item must be shipped back within 7 Days after arrived.

*If items are statues, when arrive damaged, most Studios/manufacturers do offer free replacements as long as you cover shipping both ways.

Unopened Items

Unopened and unused items can be returned within 7 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

Opened Items

Opened items are not elligible for returns. this includes:

• Items that have been opened or removed from the packaging
• Items that have visible indications that the packaged has been opened
• Opened cases that are no longer factory sealed

Damaged and Defective Items

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

• Minor cosmetic paint issues
• Package condition.

How to return an Item

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service may be reached by:

• Email: info@geturtoys.com
• Live Chat

How to Prepare Your Item for Return Shipping

Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

Refunds

Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.

You may view your account to check a refund status. Once we issue your refund there may be a delay for these funds to show in your account:

• Credit Cards: Typically 3-5 business days
• PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
• Store credit: Available immediately

Refused and Undeliverable Shipments

A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be elligible for Flat Rate Shipping.

International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping.

Restocking Fees

We typically do not assess restocking fees but reserve the right to do so in some situations:

• Returned shipment contains missing, damaged, or opened items
• Merchandise inspected by Customs
• The return was shipped after 7 days return window.

Our Customer Service team will contact you with any general concerns prior to issuing a refund.